How Do I Replace a Stolen Medicare Card?
If your Medicare card was stolen, log in to your secure Medicare account to print or order an official copy, or call 1-800-MEDICARE at 1-800-633-4227. TTY users can call 1-877-486-2048. If you think someone may be using your Medicare Number, call Medicare right away. If a Medicare Advantage or Part D plan card was stolen, contact your plan for a replacement.
How do I request a replacement Medicare card?
You can replace a stolen Medicare card in either of these ways:
- Online: Log in to, or create, your secure Medicare account and choose the option to print or order an official copy of your Medicare card.
- By phone: Call 1-800-MEDICARE at 1-800-633-4227 and ask for a replacement card to be mailed to you. TTY users can call 1-877-486-2048.
An official printed copy from your Medicare account can be used as your Medicare card.
What if my Medicare Number may be used by someone else?
Your Medicare card includes a Medicare Number that is unique to you. It is not your Social Security Number, but it is still personal information that should be protected.
If your card was stolen and you believe someone else is using your Medicare Number, call 1-800-MEDICARE at 1-800-633-4227. Medicare also advises people to check their Medicare claims and report suspected fraud or abuse.
What if my Medicare Advantage or Part D plan card was stolen?
A red, white, and blue Medicare card is different from a private Medicare plan membership card.
- Original Medicare card: Replace it through your Medicare account or by calling 1-800-MEDICARE.
- Medicare Advantage, other Medicare health plan, or Part D drug plan card: Contact your plan directly to request a replacement plan card.
If you do not know your plan’s phone number because the card was stolen, you can call 1-800-MEDICARE to get your plan’s contact information.
Can I still get care while waiting for the replacement?
If you have access to your secure Medicare account, you can print an official copy of your Medicare card instead of waiting for a mailed replacement. If you cannot print a copy, call Medicare for help with ordering a replacement.
If you are enrolled in a Medicare Advantage or Part D plan, ask your plan how to get temporary proof of coverage or a replacement membership card.
How can I protect my Medicare card after replacing it?
Medicare recommends protecting your Medicare Number and card like important personal information. Only share your Medicare Number with health care providers, your insurers or health plans, licensed agents or brokers working with your plan, or people you trust who work with Medicare, such as a State Health Insurance Assistance Program counselor.
Do not give your Medicare Number in response to unexpected calls, texts, emails, or offers.
Can a representative replace a Medicare card for someone else?
In some situations, a representative payee may request a replacement Medicare card for a beneficiary using Representative Payee Services through a personal my Social Security account. Social Security says the mailing address should be checked before ordering the replacement card.
If immediate help is needed, the representative can also call 1-800-MEDICARE at 1-800-633-4227. TTY users can call 1-877-486-2048.
From First Meeting to Medicare Enrollment
We begin by helping you understand how Medicare works and how the different pieces fit together. We walk through Original Medicare, Parts A and B, Medicare Advantage, Medicare Supplement insurance, and Part D prescription drug coverage, including how formularies, drug tiers, and plan rules can affect your costs.
We also explain dental, vision, and hearing coverage, along with other products that may help fill gaps in your healthcare plan. Depending on your needs, that may include short-term in-home healthcare coverage, hospital indemnity insurance, or coverage designed to provide additional financial support following a cancer diagnosis, heart attack, or stroke.
Once you understand the landscape, we move into the planning stage. That is when we review your doctors, hospitals, prescription drugs, current coverage, and other personal details so we can begin evaluating the Medicare plan options that fit your situation.
Official Sources
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Your Medicare Card | Medicare
Verifies that people can print or order an official Medicare card through a secure Medicare account or call 1-800-MEDICARE for a mailed replacement. -
Reporting Medicare fraud & abuse | Medicare
Verifies Medicare guidance on protecting a Medicare card and Medicare Number, checking claims, and reporting suspected fraud. -
Getting care in a disaster or emergency | Medicare
Verifies that Original Medicare cards can be replaced through a Medicare account and that Medicare Advantage or Part D plan cards are replaced through the plan. -
How do I get a replacement Medicare card? | Frequently Asked Questions | SSA
Confirms that a lost, stolen, or destroyed Medicare card can be replaced online at Medicare.gov or by calling 1-800-MEDICARE. -
Can I get a new Medicare card for a beneficiary? | Frequently Asked Questions | SSA
Verifies how a representative payee may request a replacement Medicare card for a beneficiary and provides Medicare contact information.
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